Shipping & Return Policy

Shipping Policy

At Premium Fryd Extracts, we strive to ensure that all orders are processed and shipped as quickly as possible while maintaining high standards of quality and compliance. Please review our shipping policy below:

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
  • Shipping Time: Delivery times vary based on the destination and shipping method selected at checkout. Estimated delivery times are as follows:
    • Domestic (USA): 3-7 business days
    • International: 7-14 business days (depending on customs clearance and local regulations)
  • Shipping Carriers: We use trusted shipping carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.
  • Tracking Information: A tracking number will be provided via email once your order has shipped.
  • Shipping Restrictions: We comply with all state and international regulations. Some locations may have restrictions on cannabis-related products, and it is the customer’s responsibility to check local laws before placing an order.

Return & Refund Policy

At Premium Fryd Extracts, we take pride in our high-quality products and customer satisfaction. If you are not completely satisfied with your order, please review our return and refund policy below:

  • Eligibility for Returns: Due to the nature of our products, we only accept returns for items that are defective, damaged, or incorrect upon arrival.
  • Return Request: If you receive a defective or incorrect item, you must contact us within 7 days of delivery at info@premiumfrydextracts.com with your order number, a description of the issue, and photo evidence.
  • Return Process: Once your return request is approved, we will provide instructions on how to return the item. Customers are responsible for return shipping costs unless the return is due to our error.
  • Refunds & Replacements: Upon receipt of the returned item, we will inspect it and process a refund or replacement. Refunds will be issued to the original payment method within 5-10 business days.
  • Non-Returnable Items: For health and safety reasons, we cannot accept returns for used products, opened packaging, or any product that has been tampered with.

Order Issues & Lost Packages

  • Missing or Lost Packages: If your package is lost in transit, please contact the carrier with your tracking number for assistance. If the issue remains unresolved, reach out to our customer service team for further support.
  • Damaged Orders: If your order arrives damaged, please document the damage with photos and contact us within 48 hours of delivery for assistance.

For any questions regarding our shipping or return policy, please contact us at info@premiumfrydextracts.com.

Thank you for choosing Premium Fryd Extracts!